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Betting Rules
These Betting Rules explain the general conditions that apply when you place bets or play games through Wonaco Casino. They should be read together with the applicable Terms and Conditions, Privacy Policy, Responsible Gambling information and any game-specific rules displayed on the website. By opening an account, depositing funds, placing a bet or participating in a game, you confirm that you understand and accept the rules that apply to your activity.
1. General betting conditions
Wonaco Casino aims to provide a clear and fair betting environment. These rules apply to bets and games made available through the website, mobile services or other approved access methods. Additional rules may apply to particular games, promotions, betting markets or payment methods. Where a specific game rule conflicts with a general rule, the specific game rule will generally apply to that game, subject to the applicable Terms and Conditions.
You are responsible for reading the information shown before confirming a bet. This may include the event, market, selection, stake, odds, game type, possible return, applicable limits and any other relevant conditions. If you do not understand a rule or display, do not place the bet until you have obtained clarification through the available support channels.
- You must be legally permitted to gamble in your location and must meet any applicable minimum age requirement.
- You must use your own account and provide information that is accurate, complete and current.
- You must keep your username, password and account access details confidential.
- You must not allow another person to use your account or place bets on your behalf.
- You must not use the website for unlawful activity, fraud, money laundering or any other prohibited purpose.
- You must follow all account, payment, promotional and responsible gambling requirements that apply to your use of the service.
Wonaco Casino may apply account checks, identity checks, age checks, location checks and other verification measures where required by law, regulation, internal procedures or the Terms and Conditions. You may be asked to provide documents or information before certain account activity can be completed. If requested information is not provided, is inaccurate or cannot be verified, access to some services may be restricted.
2. Placing and accepting bets
A bet is normally submitted when you select the relevant option, enter or confirm the stake and complete the final confirmation step. A bet is not guaranteed to be accepted merely because it has been entered on a bet slip or appears temporarily on the website. Acceptance occurs only when the bet has been recorded by Wonaco Casino’s systems and a confirmation is displayed or otherwise made available.
You should check your account history or bet record after placing a bet. The record may show the bet reference, time, stake, selection, odds or other details. If a bet does not appear as accepted, you should not assume that it was placed. You remain responsible for checking that the information is correct before leaving the relevant page.
Bet limits and restrictions
Minimum and maximum stakes, bet limits, game limits and other restrictions may apply. These can vary by game, market, account, payment method, promotion, jurisdiction or operational circumstances. Any limit shown on the website applies at the time it is displayed, but may be changed in accordance with the applicable rules. A bet that exceeds a permitted limit may be rejected, reduced, cancelled or handled in another way described in the relevant terms.
Errors and system issues
Occasionally, a website, software, data feed, odds display or communication may contain an obvious error or be affected by an interruption. This may include an incorrect price, duplicated bet, wrong event information, missing information or a technical fault. Where permitted, Wonaco Casino may correct, void, cancel or otherwise adjust a bet affected by an obvious error or system problem. The outcome will be handled in line with the applicable game rules and Terms and Conditions.
You must not attempt to exploit a fault, delay, vulnerability or error. This includes using automated tools, manipulating a game or transaction, interfering with the website, or deliberately submitting repeated transactions during a known issue. Suspected misuse may result in an investigation, account restrictions, cancellation of affected activity or other action permitted by the applicable terms.
3. Game play, results and settlement
Each game or betting market is governed by its displayed rules. These rules may explain how a game starts, how outcomes are generated, how a result is determined, how a bet can be cancelled or whether a particular selection qualifies for a return. You should review the relevant information before playing, especially where a game includes special features, multiple stages, live updates or changing markets.
Game outcomes are determined by the relevant approved game system, random number process, live event result, official result source or other method stated for that product. Once play has commenced, a bet generally cannot be changed or withdrawn unless the applicable rules expressly allow it. You should ensure that your device, internet connection and account are operating correctly before confirming participation.
Results and official information
Results are settled using the information and procedures stated in the rules for the relevant game or market. Where an official result is required, the result may be based on the designated governing body, event organiser, data provider or other recognised source. A result may be amended if the relevant authority changes it or if an error is identified. The timing and method of settlement can vary between products.
Displayed balances, results and settlement information should be checked against your account history. A screen message, informal statement or temporary display does not replace the recorded transaction history or the applicable rules. If you believe a result, settlement or transaction is incorrect, keep the relevant details and raise the issue through the available support process as soon as reasonably possible.
Returns and unsettled activity
Any return is calculated according to the applicable odds, payout table, game rules or other conditions shown when the bet is accepted. A displayed potential return is not a guarantee unless the bet has been accepted and the relevant outcome qualifies under the rules. Bets may remain unsettled while an event, game or verification process is incomplete. Funds connected with unsettled or disputed activity may be unavailable until the matter is resolved.
If a bet is voided, cancelled or adjusted, the applicable game rules will determine how the stake and any related return are treated. A promotion may have separate eligibility, wagering or expiry conditions. Promotional credits, bonus funds and winnings connected with them may be subject to additional rules, which should be read before use.
4. Account security, disputes and responsible betting
Account responsibility
You are responsible for reviewing activity on your account and notifying Wonaco Casino promptly if you notice an unauthorised transaction, incorrect bet, suspicious access or other security concern. Change your password if you believe it has been disclosed and do not share authentication information with anyone. Wonaco Casino may suspend or limit access while an account, transaction or betting activity is being reviewed.
Disputes and review requests
If you disagree with a bet outcome, settlement, account adjustment or decision, first review the relevant game rules, bet record and account history. You may then raise the matter through the support option made available on the website. Include enough information to identify the issue, such as the date, game or market, transaction details and a clear description of your concern. Reviews are conducted using available records, system data and the rules applicable at the time.
Electronic records, transaction logs, game records and other system information may be used to assess a dispute. If a technical fault or data error affects the result, the matter will be handled under the applicable rules and Terms and Conditions. Nothing in these Betting Rules removes any rights or protections that apply under Australian law.
Responsible gambling
Gambling should be treated as entertainment, not as a way to make money or recover losses. Set a budget before you play and only use money that you can afford to lose. Keep track of your time and spending, take regular breaks and avoid gambling when you are upset, tired or under the influence of alcohol or other substances.
- Do not chase losses or increase your stake to try to recover money.
- Do not borrow money or use essential household funds for gambling.
- Use available deposit, time, spend or activity controls where offered.
- Consider taking a break or closing your account if gambling is no longer enjoyable.
- Seek independent support if gambling is affecting your finances, relationships, work or wellbeing.
- Contact the available support service if you need help understanding responsible gambling tools or account restrictions.
These Betting Rules may be updated from time to time to reflect changes to products, systems, legal requirements or operating practices. The current version published on the website applies to future activity from the time it is made available, unless a different effective date is stated. You should review the rules regularly and before using a new game or betting product.