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Privacy Policy
This Privacy Policy explains how Wonaco Casino may handle personal information when you visit the website, create or use an account, contact support, make transactions or use casino services. It is intended for players in Australia and should be read together with the website’s other terms and conditions.
Information we may collect
To provide online casino services safely and responsibly, Wonaco Casino may collect information that identifies you, relates to your account or records how you use the website. The information collected depends on the services you use, the checks that apply to your account and the choices you make when using the website.
Account and identity information
This may include your name, date of birth, contact details, login information, account preferences and other information you provide when registering or updating an account. Information may also be collected when you communicate with customer support, submit a query, take part in an account process or provide feedback.
Verification information
Where identity, age, location or account checks are required, we may handle verification documents and related information. This can include information shown on identity documents, proof of address, images or other material supplied for verification. These checks help protect accounts, support safer gambling processes and reduce the risk of fraud, identity misuse and other prohibited activity.
Payment and transaction information
We may record information about deposits, withdrawals, wagers, game activity, account balances and other transactions. Payment providers may process payment details on their own systems. We may receive information needed to confirm a payment, investigate a transaction, administer an account or meet financial and compliance requirements. We do not need to retain full payment credentials where they are handled securely by a payment provider.
Device, usage and cookie information
When you access the website, we may collect technical information such as your IP address, browser type, device type, operating system, language settings, general location information, pages viewed, access times and interaction information. We may also collect information through cookies and similar technologies. This information can help us keep the website working, remember preferences, understand how the service is used and identify unusual or potentially harmful activity.
Information from other sources
In some circumstances, information may be received from service providers, payment partners, identity verification services, fraud prevention services or publicly available sources. Such information may be used to confirm details, protect the website and support account or compliance processes.
How we use personal information
Personal information is used only for purposes connected with operating the website, providing services, protecting players and meeting applicable requirements. Depending on the circumstances, we may use information to:
- Create, maintain and administer your player account.
- Process deposits, withdrawals and other account transactions.
- Provide casino services, account features and requested support.
- Complete identity, age, location, verification and account security checks.
- Detect, prevent and investigate fraud, money laundering, account misuse, collusion, cheating and other prohibited activity.
- Monitor activity to protect the website, players, payment processes and service providers.
- Meet legal, regulatory, taxation, financial, responsible gambling and other compliance obligations that apply to the service.
- Respond to questions, complaints, requests and communications from you.
- Improve website performance, usability, security, content and service operations.
- Send service messages about your account, transactions, security, changes to the website or important terms.
- Send marketing communications where permitted and where you have provided the required permission or have not otherwise opted out.
We may use automated tools to help identify unusual activity, security risks or information that needs further review. Where a decision has a significant effect on an account, appropriate review processes may apply. You should keep your account information accurate and tell us if important details change.
Marketing choices
Marketing communications may include information about services, website features or promotional activity. You can withdraw consent to marketing or opt out of marketing messages at any time by using an available unsubscribe option or by contacting support@wonacocasino.best. You may still receive essential service communications, such as messages about transactions, account security or important changes, because these are not marketing messages.
Sharing information
Information may be shared where reasonably necessary with carefully selected service providers that help operate the website. These may include technology, hosting, customer support, payment, identity verification, fraud prevention, security, analytics and communications providers. Information may also be disclosed where necessary to meet legal obligations, respond to lawful requests, protect rights and safety, investigate suspected misconduct or support a business transfer. Service providers are expected to handle information appropriately and only for relevant purposes.
Cookies, security and retention
Cookies and similar technologies
Cookies are small files or similar technologies stored on or accessed through your device. Some are needed for core website functions, including account access, session management, security and transaction processes. Others may help remember preferences, measure performance, understand website use or support relevant communications. The cookies used may change as the website and its services develop.
You can manage or restrict cookies through your browser settings. Blocking or deleting cookies may affect the availability or performance of some website features. Your browser may also allow you to clear existing cookies, receive warnings before cookies are stored or block certain types of cookies.
Protecting information
Reasonable technical, organisational and operational measures may be used to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication processes, monitoring, secure systems and staff or provider procedures. No website, online transmission or electronic storage system can be guaranteed to be completely secure. You are responsible for keeping your login details confidential and should contact support promptly if you suspect that your account has been accessed without permission.
Storage and retention
Personal information may be stored by us or by service providers in Australia or other locations, subject to appropriate handling arrangements. Access to information is limited to people and providers who need it for relevant business, service, security or compliance purposes.
Information is kept for as long as it is reasonably needed for the purposes described in this policy, for account administration, dispute handling, security, fraud prevention or other legitimate business needs. Some records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, destroyed, de-identified or otherwise handled in accordance with applicable requirements.
Your privacy rights and contacting us
Subject to applicable requirements and reasonable identity checks, you may have rights in relation to the personal information we hold about you. These rights can vary depending on the type of information, the reason it is held and the circumstances of your request.
- Access: request information about the personal information held about you and, where appropriate, a copy of that information.
- Correction: ask for inaccurate, incomplete or outdated information to be corrected or updated.
- Deletion: request deletion of your personal information where it is no longer needed or where deletion is otherwise available. This request may be limited where records must be retained for legal, security, dispute or compliance reasons.
- Marketing consent: withdraw consent to marketing communications at any time. This does not affect processing that is necessary to operate your account or meet other obligations.
- Information about handling: ask questions about how your personal information is collected, used, shared or stored.
How to exercise your rights
To make a privacy or data request, contact support@wonacocasino.best. Please explain the request clearly and include enough information for us to identify the relevant account or records. We may ask for reasonable additional information to confirm your identity before acting on a request. This helps prevent personal information from being disclosed to the wrong person.
We will consider and respond to requests within a reasonable time, subject to applicable requirements and the complexity of the request. If a request cannot be completed in full, we will generally explain the relevant reason. We may need to retain information or continue using it where this is necessary for security, fraud prevention, account administration, dispute resolution or a legal obligation.
Changes to this policy
This Privacy Policy may be updated when the website, services, technology or applicable requirements change. The current version will be made available on the website. You should review it from time to time, particularly before providing new information or using a new feature. Where a change is important, additional notice may be provided through the website or by an appropriate account communication.
By using the website, you acknowledge that you have read this Privacy Policy. If you do not agree with the way information is handled as described here, you should stop using the relevant services and contact support@wonacocasino.best with any questions or data requests.